Quad’s nationwide behavioral health program: supporting employee well-being

With the launch of our behavioral health program nationwide, we are knocking down barriers that keep many employees from addressing their behavioral healthcare needs and performing at their best. First introduced in Wisconsin, then expanded to employees in all 50 states, our 24/7 Emotional Support Connection program allows Quad employees to engage in virtual or in-person counseling with licensed QuadMed therapists. With our nationwide behavioral health program, we are improving access to care in significant ways.

“There are a lot of problems with mental healthcare, and one is access to therapists,” says Nicole Crnkovich, Vice President of Total Rewards. “Our nationwide behavioral health program has helped us address this. We are able to provide much better access in a timely fashion. Employees can get an appointment in days—not weeks or months, as can be the case with some plans and providers."

Our behavioral health therapists support and partner with our Business Resource Groups (BRGs) to ensure we address the emotional needs of all Quad employees. Recognizing that people of different backgrounds face unique challenges, our QuadMed behavioral health team is there to provide support as necessary—in times of crisis and beyond. Our BRGs have also been essential for getting the word out about these services as well as building relationships and a level of comfort among individuals in these groups.

By simplifying and improving access to behavioral healthcare, Quad is helping destigmatize it as well, elevating our whole-person approach to wellness. “We believe that mental health is just as important as physical health,” says Global Benefits Manager Sarah Novak, “and that no one should ever feel ashamed to seek help.”