Be a solution finder, Be Quad

This is a strategic role focused on the entire lifecycle of a product. The role is tasked with guiding the creation, market launch, and continual development of a product based on customer needs and company goals. The primary aim is to align the product’s directly with the business’s long-term strategy, ensuring it delivers value and achieve market success.  This involves setting the vision, defining the roadmap, and leading cross-functional teams to ensure the product meets market needs and remains competitive, with responsibilities extending to pivotal decision-making about the product’s features, usability, and enhancements.  Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad/Rise and interact with Quad’s (Rise) customers regularly. A solid background in Product Management and/or related field in software development.

NOTE: At this time, we are unable to offer visa sponsorship for this position. This position requires unrestricted work authorization in the U.S.

Key Responsibilities

• Coordinate with Client Technology team’s solutions architects on the direction and strategy for software platforms
• Collect and analyze feedback from customers and other team members to shape roadmap and features     
• Define requirements and set priorities for development teams, including participation in Agile ceremonies
• Work with developers to ensure that deadlines are met, and quality is excellent
• Align project goals with the product strategy, make key decisions, and oversee its execution             
• Assist with the discovery process at Quad customers
• Write statements of work and reviewing contracts
• Implement software platforms with customers
• Support platforms after implementation
• Coordinate other Quad teams who serve the same customers
• Ability to perform software demos to technical staff or end users/clients                                 
• Able to apply knowledge and understanding of advanced technical solutioning to assist/lead team in planning and developing solutions                                                         
• Understanding of database concepts, data analysis/modeling, requirement gathering, system configuration, test case creation and execution                                                   
• Oversee the design process for a project and ensure designs meet specifications                 
• Create documentation including process maps, requirements, user stories, workflow diagrams and end-user materials                                                      
• Monitor product production budgets and hours, and ensure efficiency                                     
• Implement software platforms with customers, communicate and gather feedback on prototypes or completed products                                                       
• Coordinate product needs with business analysts to ensure consistency and productivity  
• Document product errors or setbacks

Job Requirements

Education: Bachelor's degree preferred

Experience: Minimum 2 years of experience working with software/IT as a Product Manager/Owner and BA

Knowledge, Skills & Abilities:

• Background in software development environment preferred
• Focus on customer satisfaction
• Critical thinking and leadership skills
• Analytical and research skills
• Project management skills and business acumen
• Ability to quickly learn/master software systems
• Strong oral and written communication skills and presentation (demos) skills
• Proven track record of initiating and maintaining relationships within all levels of a complex organization
• Ability to build rapport and grow relationship with business partners, colleagues, and subject matter experts
• Timely delivery of assigned tasks
• Proactive in learning team and department standards
• Open to giving and receiving peer/team feedback 
• Experience in Agile methodologies and frameworks preferred
• Proficiency with Microsoft Excel, Visio/Draw IO preferred
• Microsoft SQL Server and/or Adobe Creative Suite experience a plus
• Experience in Cloud Service Providers (Azure, AWS) preferred
• Some travel could be required up to 10% of time to company offices or other.