Client Services Manager

Are you ready to lead a dynamic team, build lasting client relationships, and drive strategic growth? As a Client Service Manager  you’ll step into a high-impact role where you’ll manage innovative projects, develop long-term partnerships, and elevate the client experience. You’ll lead a talented team, collaborate across multiple departments, and help shape the future of client services at Quad. If you’re a proactive leader with a passion for delivering results and exceeding expectations, this is your opportunity to shine!

What You'll Do:

• Be the Client’s Go-To Partner: You’ll be the primary point of contact, working on-site at client headquarters to build and strengthen relationships at every level.
• Lead a Rock-Star Team: Manage and mentor Project Managers and Production Coordinators, ensuring smooth execution across multiple channels like print, social media, email, and in-store signage.
• Drive Strategic Growth: Collaborate with the Director of Client Services to think outside the box and identify new opportunities to enhance service offerings and client satisfaction.
• Tackle Exciting Campaigns: Lead the tactical execution of high-impact marketing campaigns that span retail print circulars, direct mail, social media, and more.
• Make Things Happen: Manage multiple projects seamlessly while delivering high-quality results on time. You’ll ensure everything is double-checked, cross-checked, and client-approved.
• Create Solutions: Always stay ahead by improving workflows, enhancing profitability, and delivering on client goals. You’re not just managing the business—you’re shaping the future.

Why You’ll Love This Role:

• Leadership: You’ll lead and inspire a collaborative, high-performing team that thrives on delivering excellence.
• Growth Opportunities: Work with senior leaders and clients to shape strategies and explore new ways to grow the business.
• Innovation: Engage in dynamic problem-solving and contribute to the evolution of client services in a fast-paced, exciting environment.
• Client Impact: Every day brings new challenges, and you’ll be at the forefront of creating positive client experiences that drive business success.

What We’re Looking For:

• Experience: At least 5 years of experience in multi-channel marketing, with a strong background in retail and print. Minimum 3 years of management experience required.
• Strategic Mindset: You’re a strategic thinker who can also dive into the details and execute flawlessly. Experience working with creative, media, print production, and digital marketing is a must.
• Leadership Skills: You’re skilled at leading teams, managing performance, and cultivating a collaborative culture that drives results.
• Client-Centric: Your communication skills are top-notch, and you know how to build relationships and deliver outstanding client service.
• Detail-Oriented & Efficient: With your keen eye for detail, you’ll ensure all projects are accurate, aligned with client expectations, and delivered on time.

What’s In It for You:

• Collaboration: Work closely with cross-functional teams across departments to drive client objectives and deliver exceptional results.
• Innovation-Driven Culture: At Quad, we embrace new ideas and encourage innovation. You’ll have the freedom to experiment, improve processes, and grow.
• Positive Work Environment: You’ll be part of a supportive team that values collaboration, creativity, and a can-do attitude.

Join Quad, where we don’t just meet client expectations—we exceed them. Take the next step in your career and lead the charge in creating impactful client relationships and innovative marketing solutions.

The salary range for this role is 85K-105K.