Be a solution finder, Be Quad

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job: 

The Field Technician is responsible for performing various field work tasks, including installation, maintenance, troubleshooting, and auditing of retail stores in order to deploy in-store digital retail media networks. The Field Technician will ensure the seamless operation of digital signage, shopper traffic counters (STCs), and other media technologies across multiple retail locations. The ideal candidate has strong problem-solving skills, technical expertise, and a commitment to delivering high-quality service.

Key Responsibilities: 

• Install, configure, and maintain digital signage, networking equipment, and STCs in retail environments.
• Perform store audits, ensuring proper equipment placement, required mounting solutions, and device calibrations.
• Troubleshoot and resolve hardware, software, and connectivity issues both remotely and on-site.
• Utilize automated alerts and diagnostics to identify technical problems and implement solutions.
• Provide real-time in-store support on work orders assigned by support teams, ensuring timely resolution of field service requests.
• Provide real-time in-store support, including technician dispatch for escalated issues.
• Ensure compliance with federal, state, and retailer specific safety standards, including operating scissor lifts for elevated installations.
• Maintain accurate service records, issue logs, and resolution tracking to optimize field operations

Job Requirements:

Education: High School education or equivalent

Experience: Technical experience in digital signage, network installations, or field service operations.

Certificates, Licenses, Registrations: Certified in operating scissor lifts, with knowledge of safety protocols and best practices. 

Knowledge, Skills & Abilities:

• Strong troubleshooting and diagnostic skills for both hardware and software.
• Ability to work independently and efficiently in retail store environments.
• Excellent communication and customer service skills.
• Physical ability to perform installation work, including lifting 75+ pounds, climbing ladders, and working with electrical setups.
• Valid driver’s license and willingness to travel as needed.

Employees can be expected to be paid an hourly range of $28.00 - $34.00 / hour, based on variations in knowledge, skills, experience, and market conditions. 

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