Be a solution finder, Be Quad

GENERAL PURPOSE OF JOB

This position will be administratively responsible for overall direction of clinical operations.  This position will provide leadership, direction and coordination of staff and service line departments relating to patient care and client satisfaction, work to ensure the delivery of quality, cost effective health care to the health and wellness center patients within QuadMed.  

Some position responsibilities may be dependent on client and size of center(s). There may be travel involved to onsite health and wellness centers. 

KEY RESPONSIBILITIES

• Attracts, retains and develops a high performing team to ensure employee engagement and client satisfaction. This includes talent acquisition, employee development, employee relations issues, training, on-boarding, off-boarding, staff communication, and performance management.  
• Demonstrates thought leadership and an ability to bring forward a business case for client needs which require cross-departmental collaboration and see them through from concept to fruition. 
• Serves as liaison between functional departments and medical leadership, including medical directors and chief medical officer. Partners with cross-functional departments to establish goals for service line plans and program implementation.  
• Ensures partnership between clinical departments within QuadMed Centers   
• Participates in client and/or site meetings, committees and task forces to support strategic initiatives. 
• Knowledge of industry and healthcare trends to support Operations Managers in the development of 1/3/5-year key account plans for each client. 
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.  
• Reviews, analyzes, and evaluates business procedures.  
• Evaluates all QuadMed programs to ensure delivery of key performance expectations including patient engagement, health outcomes, and expected ROI.  Partners with service line program administrators to alter program design and/or build additional features as needed to meet client expectations/needs.  
• Promotes, enables, and executes on continuous improvement activity within the organization and is accountable for outcomes. 
• Works with the Senior Vice President of Operations to forecast, prepare, submit, monitor and maintain accountability for operational and capital budgets of assigned departments. 
• Travel required to visit centers and clients. 

JOB REQUIREMENTS

Education: 

• A bachelor's degree in business, Management, Healthcare Administration, Nursing or related field  
• A master's degree or higher-level degree preferred 
• A clinical degree (LPN, RN, BSN, APP) preferred 

Experience: 

• Minimum of eight (8) years clinic/practice management experience  
• Extensive experience in an account management capacity AND in an operational capacity with proven track record of success balancing the needs of both successfully required  
• Clinical experience in any capacity preferred 
• Leadership experience with multiple locations, states, diverse departments preferred 

Knowledge, Skills & Abilities:  

• Understanding of client’s business and healthcare relative to QM’s core competencies  
• Knowledge and awareness of industry and healthcare trends 
• Build a strong sense of common purpose aligning with mission and vision, across all work groups 
• Thorough knowledge of practices, theories, and policies involved in business and finance.  
• Excellent analytical, decision-making, and problem-solving skills.  
• Build relationships by acting as a trusted advisor and inspiring confidence to support the objectives of QuadMed and client success 
• Possesses excellent oral and written communication skills along with the ability to listen, understand and influence 
• Projects management skills- champion organizational innovation and improve innovation capabilities across the team 
• Recognizes and supports the primary care physician model and maintain an overall knowledge of clinical services; maintain the knowledge and ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance required 
• Act effectively and meet time deadlines and perform effectively and decisively under pressure.  
• Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines.  
• Possesses strong computer skills including experience with MS Word, Excel and Power Point 
• Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion