Be a solution finder, Be Quad

The primary role of the Supervisor Client Services is to work with the client, managing the execution of multiple, complex projects in support of the client’s marketing campaigns.  The Supervisor is responsible for retention and growth of the existing client base through individual efforts and efforts of the client services team to deliver profitable quality service. The Supervisor will manage a team that support and manage client assignments. Supervisors will work closely with client to develop project timelines, including communicating key dates to all parties involved in the project. Supervisors must demonstrate a positive attitude and communication in this client-facing role.

Responsibilities:

• Support your assigned client team in various aspects and stages of marketing execution
• Ensure the accuracy and completion of all project details
• Conduct project start meetings as necessary
• Track all events ensuring schedules are met, including timely notification and status updates to all marketing/production associates as necessary
• Enter jobs into production schedule in a clear, concise manner, utilizing existing tools and systems while following documented procedures
• Manage the production process of weekly circular, signage, ROP and other printed material
• Supervise and manage assigned team to ensure client deadlines and quality are met, including all account records and activities are completed within guidelines, policy and procedures.
• Identify potential risks; manage communication and change control processes when necessary
• Provide Manager and/or client with real-time status on projects and as requested
• Build and maintain client relationships with low-and-mid level management. 
• Act proactively to manage the business effectively.
• Keep management informed regularly of events/issues that could impact client relationship.
• Supervisory responsibilities include: interviewing, training, planning, assigning and directing work; evaluating work quality.
• Provide thorough client input to the respective internal teams.
• Take a proactive role to improve workflow process and job profitability.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.

Qualifications:
Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor’s degree in advertising, communication, marketing or related field required. 
• Minimum 4 years of experience including: retail marketing, corporate marketing department and advertising agency.  
• Retail Advertising experience preferred
• Excellent communication and organizational skills
• Detail and deadline oriented
• Working knowledge of Microsoft applications
• Experience in the prepress/graphics arts industry preferred
• Proficient computer skills including ability to utilize Microsoft Office applications, project management databases and email applications
• Ability to supervise and develop staff in a highly interactive team environment.
• Ability to respond quickly and effectively to clients' needs and issues.
• Ability to understand and communicate issues verbally and in writing to clients, associates and management. 
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Travel as required, temporary assignments (out-of-town).
• Strong written and verbal communication and interpersonal skills.

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