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QuadMed is looking for a full-time Dental Receptionist to join our team in West Allis, WI.

GENERAL PURPOSE OF JOB

The Dental Receptionist is part of the team dedicated to providing comprehensive, accessible care and innovative practices focusing on wellness and prevention. The Dental Receptionist assists with daily activities of a dental office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers telephone inquiries, directs callers to appropriate personnel, or initiates a triage email for response by dental personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Reviews patient's treatment plans with them and collects copayments.  
The Dental Receptionist must be cognizant of the expectations and concerns of QuadMed’s dental patients and be able to respond in an empathetic and professional manner.

KEY RESPONSIBILITIES

• Front desk reception
• Greets patients, answers phone, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms and gives instructions on completion of forms.
• Verifies dental and medical insurance benefits
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper dental and medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Maintains supplies and equipment
• Maintains confidentiality of the patient PHI and adheres to all HIPAA regulations  
• Performs other duties as assigned

JOB REQUIREMENTS

Education:  

High School diploma or equivalent

Experience:  

• Receptionist and/or healthcare industry experience preferred
• Qualified candidates require a minimum of 1-year dental experience preferred
• Certificates, Licenses, Registrations:  
• Current CPR (BLS) certification or must be obtained within 60 days of hire

Knowledge, Skills & Abilities:  

• Excellent customer service skills  
• Team player, detail oriented, accurate, and efficient  
• Strong communication and interpersonal skills  
• Work in a fast paced-environment and work well under pressure  
• Patient, possess compassion and uphold HIPAA standards  
• Dental Terminology preferred  
• Dentrix software knowledge is a plus
• Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion