Be a solution finder, Be Quad

QuadMed is looking to hire a Patient Services Rep to join the team 100% remotely! We are looking to hire Full-Time (40 hours per week) and Part-Time (20 hours per week) to service our 6am - 6pm Call Center. Apply Today!! 

GENERAL PURPOSE OF JOB

The Patient Services Representative answers inbound calls to assist a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed services, and other patient related projects.  

KEY RESPONSIBILITIES

• Answers incoming patient/clinic telephone calls professionally; addresses and replies to patient/clinic inquiries and requests; research required information utilizing EMR and available resources; ensures patient/clinic needs are resolved.
• Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP.  
• Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy.
• Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner
• Addresses customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website  
• Answers mainline telephone calls and routes them appropriately
• Performs other duties and projects as assigned

JOB REQUIREMENTS

Education:  

• High School diploma or GED.

Experience:  

• Minimum one (1) year of experience in an automated call center environment preferred.

Knowledge, Skills & Abilities:  

• Excellent verbal/written communication and social skills.  
• Professional demeanor- positive communication, team skills/cross function partnership.  
• Provides recommendations to solve problems effectively, employing judgment consistent with standards, practices, policies, and procedures.
• Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint.
• Demonstrates proficiency in focusing on details, managing multiple tasks, and maintaining high organization in a fast-paced environment.
• Proactively identifies and reacts to the needs and expectations of both internal and external clients.
• Typing skills of 45-50 WPM.
• Proven ability to work successfully with diverse populations and demonstrated dedication to promote and enhance diversity and inclusion.