Be a solution finder, Be Quad

GENERAL PURPOSE OF JOB

The Implementation Manager plays a key role in leading large-scale projects and implementations by applying clinical standards, product expertise, and risk management strategies. This position is responsible for driving strategic direction, making critical decisions, and solving complex challenges to support business objectives. They work closely with cross-functional teams to ensure seamless execution and successful outcomes.

This role oversees both daily operations and long-term planning, ensuring alignment with tactical and strategic goals. The Implementation Manager collaborates with various departments to enhance product and service quality for colleagues, clients, and patients, adhering to standardized quality measures and regulatory requirements.

Additionally, this role manages the implementation of new health centers, overseeing clinical setup, equipment procurement, tracking, and documentation while ensuring compliance with state regulations, AAAHC standards, and OSHA guidelines.

KEY RESPONSIBILITIES

• Supports client implementations, creating an exceptional first impression and building strong client relationships that foster positive experiences and advocacy for QuadMed.
• Works as a critical part of the Facilities & Implementation Team to develop and manage complex project plans, ensuring alignment with resource allocations, budgets, and project timelines.
• Updates health center FF&E (furniture, fixtures, and equipment) inventories, collaborating with Project Managers to ensure accuracy and timely client billing and invoicing.
• Proactively identifies and mitigates project risks, addressing issues early to maintain project integrity and outcomes.
• Supports reporting processes that keep leadership informed of project status, progress, and any potential challenges.
• Defines project goals to ensure the successful implementation of new health centers, from planning to execution.
• Communicates effectively with project leads and teams to maintain alignment and keep projects on track.
• Researches and evaluates vendors, products, and services to enhance value and meet the evolving needs of internal and external clients.
• Manages the support ticket system for existing health centers, overseeing requests for new FF&E, maintenance agreements, utility setups, and necessary repairs.
• Facilitates the establishment of new health centers across the U.S., ensuring compliance with standards and efficient setup.
• Demonstrates familiarity with medical equipment, appliances, and building infrastructure, with the ability to coordinate repairs and maintenance as needed.
• Shows adaptability and resilience in a fast-paced and changing environment

SCOPE

• Supports multiple territories and regions in alignment with our regional account management and sales model.  
• Collaborates with implementation team members across various territories and regions including VPs, Directors, Technology, Clinical Systems, Talent Acquisition, Legal, and more.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis.

Education: 

• Associate’s degree in allied health or related field.
• Bachelor’s degree preferred.

Experience:   

• Minimum of two (2) years’ experience in a clinical or administrative setting, with a strong understanding of clinical operations and practices.
• Minimum of two (2) years leading facilities and clinical implementations for healthcare facilities, ideally in Primary Care, Occupational Medicine, Physical Therapy, Audiometry, BAT, and Radiology settings.
• Minimum of two (2) years’ experience managing vendors and overseeing client-facing implementation roles within successful healthcare organizations.
• Minimum of two (2) years in project management, and training in a fast-paced, growth-oriented environment preferred.
• Experience in building relationships with clients, vendors, and partners.

Knowledge, Skills & Abilities:  

• Strong project management skills, with the ability to develop project plans, allocate resources, manage timelines, and oversee budgets effectively. 
• Knowledgeable in process development, including leading client-facing meetings, creating project plan templates, generating status reports, and producing executive dashboards.
• Good understanding of clinical equipment, supplies, and vendor relationship management.
• Ability to read and interpret health center floor plans as they relate to safety, quality, AAAHC, ADA, etc.
• Positive, collaborative personality style, capable of uniting major healthcare departments and fostering teamwork across diverse populations.
• Excellent interpersonal, verbal, and written communication skills with a strong commitment to diversity and inclusion.
• Professional and adaptable, able to manage multiple high-priority tasks and work effectively both independently and as part of a team.
• Self-motivated and well-organized, with a willingness to travel up to 30% during certain implementation phases.
• Demonstrated initiative, with sound judgment and problem-solving skills to prioritize and achieve project objectives efficiently, accurately, and on time.
• Flexibility to handle a variety of duties, adapting to changes as necessary.
• Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.