Be a solution finder, Be Quad

The Client Business Manager (CBM) is the key Subject Matter Expert (SME) for our Quad In-Store business area and the strategic sales conduit for prospective client leads and new business opportunities brought forth by revenue teams outside of the Quad In-Store business area.  These revenue teams may include, but are not limited to: Managed Services, Business Development, Enterprise Solutions, Strategic Accounts, and Sales Operations leads.  The CBM must effectively partner with clients to understand their business needs and objectives and effectively develop a relevant value proposition through discussions, proposals, Scope of Work creation, and presentations.

This position is hybrid (a combination of in-office and remote days per week) and when working on site, would be in office at our West Allis, WI plant location.

Key Responsibilities:

• In collaboration with internal teams, own the client relationship for prospective and new business opportunities to grow and develop account revenue for the In-Store channel while providing an exceptional client experience.
• Develop client-focused, differentiated, and achievable solutions using Quad’s robust In-Store Experience offering which includes, but is not limited to: In-Store Marketing, Fulfillment, Packaging, Agency Services, Client Technology, Testing Methodologies, and Managed Services
• Ownership role over specified active accounts inclusive of organic growth, sales retention, and contract renewals.
• Collaborate with Strategic VPs on strategic accounts to secure incremental sales growth, sustain existing revenue, and sell 
• Oversee prospective and new business account support responsibilities including RFPs, Scope of Work generation, design requests, pricing requests, scheduling, order submission, and order management 

Job Requirements:

 Appropriate education and/or experience may be substituted on an equivalent basis

Education: 

• Bachelor’s Degree preferred.

Experience:

• 3-5 years of In-Store Sales or Strategic Account Experience or relevant solution-based selling experience

Knowledge, Skills, & Abilities: 

• Manage sales activity through Quad Systems (Salesforce, Workfront, PEGA, Highspot, etc. experience preferred)
• Proficient in Excel and PowerPoint
• Ability to communicate, present, and influence at all levels of an organization, including executive and C-level
• Proven ability to drive the sales process from plan to close
• Proven ability to articulate Quad’s value proposition, and position against competitors
• Demonstrable experience developing client-focused, differentiated, and achievable solutions
• Excellent change management skills
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills

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